They were granted a one-year licence when the new regulatory framework kicked in at the start of this year, which requires all agents to pass an industry exam. However, some agents are facing language problems.
Mohd Ismail, CEO of PropNex, said: "They struggle to understand the exam questions. One or two people have broken down because they are very stressed, thinking what will happen to their rice bowl.
For some of these people, we are trying our level best to give them a mentor, who is their respective team manager and leader... to give one-to-one coaching."
About six per cent of agents at PropNex have a provisional licence.